Functionality

Scaling from 1 to 100K+ users

OS-based virtual and physical servers Linux

Web-workstation interface

Microservice architecture

Multidomainality (multitenancy)

Geo-distribution

Unified and/or distributed administration

Reservation active-active, active-passive

Automatic backup

Technology Erlang OTP, TypeScript , C++

DBMS Mnesia, PostgreSQL, Kafka, ClickHouse

Storages Local, NFS, S3

API: HTTP(S) REST, Websocket(Secure)

External integration channels (HTTP, WS)

Users, groups, roles

User subordination and hierarchical access to reports

Role-based, mandate-based and mixed models of access rights differentiation

Managed password complexity policy

Service scenarios: HTTP, SQL, XML, JSON

Universal working time schedules

External authorization LDAP (AD, OpenLDAP), OAuth (Mail, Yandex, VK), etc.

Authorization of external users via ESIA

Registration by link, email, password recovery and change

Automated managed deployment and updating of the product layer

Monitoring of the system status by SNMP

History of changes of objects (addition, modification, deletion with fixation of author and time)

Subscription to events by protocol GRPC

SIP 2.0: UDP, TCP, TLS, WS, WSS

Recording of conversations

IVR scripts with graphic editor

Two-level routing with spoofing and submissions

Transfers, holds, interceptions

Group rooms

Reports on calls and conversations

Parallel call, parking, interception

Intercom, intrusion, BLF

Forwarding rules

Voice peer-to-peer conferences

Conference calls with rights and schedule management

Eavesdropping, subterfuge, meddling

Video calls

Receiving and transmitting faxes (T.30)

Schedule of Rules

Cross-domain calls

Voice mail

Speech Technologies (Yandex)

Support for Yealink, Grandstream and Cisco SIP devices out of the box

Fax server by e-mail

Automatic conversation shorthand

Donation from call management and when calling a number of the type 1234567,,123

Chief Secretary and BLF monitoring of external numbers

Integration with external recording and speech analytics systems (SIPREC)

External scenario management

Saving a conversation when any server fails in clusters of 4+ servers

CDR events

CTI events

Call control via API

Support for unregistered devices

Support of arbitrary number plans, integration with external number plans

Call management

My calls (history, listening)

Web-Softphone (multi-channel, video call support)

Internal alerts and notifications

Visual dialer and pre-dialer

Colleague status and employment panel

User profile with the ability to change the password

Voice mail

Ordered calls

Forwarding rules

Employee status affecting call forwarding

Task Scheduler

Videoconferencing (planning, inviting participants, history)

HTML/JS sandbox

Omni-channel ACD call distribution queues (calls and messengers)

Dynamic call priority management and assignment of additional operators

Flexible scale and capacity model for handling multiple calls simultaneously

Quality of Service (PCS) assessment for voice and text calls

Project Call Card

Operator status

Auto informer (script or voice file)

Reports on queues and operators

Unified reporting between domains and/or installations by in-house tools ETL

External chats (telegram) with manual and automatic message processing

Tables and rules for routing non-voice interactions

Smart AI/ML chatbot (answers random text questions)

Connection of external channels to omnichannel queues via API

Analytical metrics by queue: SL, AWT, AHT, FCR

Supervisor mini-panel and dashboard (monitoring of operators and queues)

WFM with manual and automatic scheduling

Response Analyzer CPD

Outbound campaigns involving operators: manual, preview, progressive, predictive

Return and repeat calls (within campaigns), June 2023

Skill-groups, June 2023

Accompanying queue voice calls with a script with forecast and callback, June 2023

Card transfer along with the call, June 2023

Dialogue scenarios

Analytical reports on operator workload

Operator on a cell phone (incoming calls and outgoing click-to-call go to the mobile number)

Email (processing incoming emails with rights and cards)

Mail client (reply-send-write), outgoing mailings

Operator dashboard: my queues, my shift performance

Requesting help from a supervisor

Restrictions on change of status, indication of reason

Working with files and pictures in Telegram

Omnichannel client: unified history of calls, messages and emails

Web-client (PC, Mobile)

Audio and video communication

Screen broadcasting (including sound)

Device selection and quality management

Full screen mode

Moderation (management of participants' rights)

Feed (chat, files, events, polls)

Access by clicking here

The history of my conferences

Layouts: speaker, presentation, tile, table, presidential (close-up)

Tribune: selection of participants to be displayed

Moderator-controlled resolution of cameras and presentations: 360p-540p, HD, Full HD, Ultra HD (4K)

Controlled channel width and codecs: opus for audio, H.264 and VP8 for video

Adaptation of quality and traffic to weak networks based on indicators RTT

Load: up to 200 active participants or up to 2000 listeners in each room, up to 100 simultaneous rooms on one server

Recording: manual and automatic inclusion, layout in different variants up to 225 participants

Roles: owner, moderator, guest. Transfer of control (owner can appoint moderators)

Pagination and thumbnails with the possibility of limiting the number of participants

Room background and participants' avatars

Walkie-talkie mode (space bar turns on the microphone)

Access to the room: open, with password, through the waiting room, closed

Blacklisting and whitelisting

Media server on ports 80/443 to work in restricted networks

Single authorization through the platform

Offline verbatim (after the conference is over)

The ability to raise your hand

Manual and scheduled opening and closing of rooms

Surveys, tests, polls

A movable window with its own camera

Personal cabinet: conference scheduler, e-mail invitations, history

Whiteboard and teamwork

Screen broadcast with sound

Simultaneous camera and presentation broadcasting

Centralized management of the layout and podium

Playing preloaded files

Personalized chat messages

Active noise reduction

Virtual background of the participant

Mixing audio on the server to save traffic and browser resources

Connecting SIP subscribers in audio mode (incoming and outgoing)

Packages for configuration exchange

Object classes (inheritance, properties and actions)

Relational, columnar, file stores and brokers

Storage, API, code generators

Controls, applications

Tables, cards, charts, dashboards

Client and server microservices

Attaching files to any objects

Unified history of comments and events

Import-export (JSON, CSV, XLSX)

ETL: Manual, periodic and automatic synchronization of data of any classes, domains and sites

Simple multiple properties (tagbox)

Validation of text fields by masks and templates

Schedules and calendars

Universal data source EraDataSource (class, enum, data, action, code)

Related drop-down lists

Instant replenishment of directories

Color highlighting of values according to set conditions

Editing linked tables

Trees

Manageable number of application tabs

Change history (add-modify-delete) for any class

Distinguishing access rights by classes, rows and columns, including mandate and role-based access models

Controlled sorting of rows (by any columns or specified explicitly)