Call Center Component

Table of Contents

Description
Properties
See also

Description

Moves the script during its activity to external call center control.

Allows:
* queue the call under call center control;
* run call center scripts;
* call context;
* assign labels to a call.

Table 1. System Characteristics

Index	`228`
Short title	`api_ss`
Types of scenarios	`IVR`
Starter module	`era_sip_ivr_script_component_api_ss`
Mode	Asynchronous
Icon
Branching pattern	Branching, closing

Properties

Table 2. Properties
Specification	Description
Title: `Action` Code: `action` Visibility: `no` Default: —	Possible values: Queue (`acd`) - places a call in a queue under call center control. Run Scenario (`scenario`) - Starts the call center script. Change Context (`context`) - changes the context of the call, making call data available in call center cards and scripts. Assign tag (`addtag`) - adds a tag to the call, allowing branching logic in call center scripts and filtering in call reports.
Title: `Question Code` Code: `acdCode` Visibility: `yes` Default: —	Argument containing the call center queue code. The queue must exist. Available only for the 'Queue' action'.
Title: `Priority` Code: `priority` Visibility: `yes` Default: 100	Argument that determines the priority of the current call in the queue. The smaller the value, the higher the priority. Available only for the 'Queue' action'.
Title: `Replace previous call` Code: `deleteLastArchiveACDCall` Visibility: `yes` Default: none	Switches the mode of replacing the previous saved call in the session archive with the current call. It is used if it is necessary to see only one queue in the call statistics, even if the call has passed through several queues. Available only for the 'Queue' action'.
Title: `Scenario Code` Code: `scenarioCode` Visibility: `yes` Default: —	Argument containing the call center script code to be synchronously executed. Available only for the 'Run script' action'.
Title: `Context` Code: `context` Visibility: `yes` Default: —	A table of options of the Key-Value view that updates the current context. Empty keys are ignored, empty values cause the field with the corresponding key in the context to be reset to zero. Available only for 'Queue' and 'Change Context' actions'.
Title: `Call Parameters` Code: `queueOpts` Visibility: `yes` Default: —	An option table of type Key-Value that updates the call parameters in the queue. Empty keys are ignored. Available only for the 'Queue' action'.
Title: `Mark` Code: `tag` Visibility: `yes` Default: —	The argument containing the new label (string). Available only for the 'Add label' action'.
Title: `Transition` Code: `transfer` Visibility: `no` Default: —	The component to which control is transferred after the component is terminated by disabling the external system.
Title: `Transition, Time` Code: `transferTimeout` Visibility: `no` Default: —	Component to which control is transferred when the acceptance of call center service management (3 seconds) is terminated by timeout.
Title: `Transition, Error` Code: `transferError` Visibility: `no` Default: —	The component to which control is passed if an error occurs.

See also

role ivr
Component 'External management via API'