Documentation

Incoplax-platform

    • Architecture
      • Platform Stack Architecture
        • Introduction
        • Chapter 1: Input Data
        • Chapter 2: Basic Categories and Technologies Used
        • Chapter 3: Case Studies for Deep Dive into Architecture
        • Chapter 4. Product Scheme
        • Chapter 5. Quality attribute management techniques
      • Articles
        • Site availability and data integrity
        • Functionality
    • Configuration
      • Categories
        • aliases
        • domans
        • sites
        • servers
        • roles
        • structure
        • general
      • Roles
        • ap
        • b2bua
        • bgmg
        • broker
        • callstore
        • conf
        • dfsync
        • dms
        • domstore
        • email
        • esg
        • fs
        • huntq
        • ic
        • im
        • ivr
        • logstore
        • mdc
        • meet
        • mg
        • mgc
        • mic
        • mix
        • msvc
        • mware
        • prompt
        • recmover
        • redirect
        • reg
        • rpci
        • rpco
        • rsv
        • sdc
        • sel
        • sg
        • st
        • sts
        • svc
        • usr
        • vmail
        • ws
        • wssubscr
    • Entities
      • master
        • borderrule (Boundary Filter Rule)
        • configuration (Cluster Configuration)
        • product_layer_multi (Product layer of all domains)
      • domain
        • domain (Subsidiary domain)
        • storage (Storage)
        • role (User Role)
        • role_caches (User cache with role)
        • group (User Group)
        • group_caches (Cache of users in the group)
        • user_caches (Cache of groups and user roles)
        • mservice (Grocery microservice)
        • product_layer (Product Domain Layer)
        • project (project)
        • roleapp (Role application)
        • setting (Domain parameters)
        • storagerule (Storage rules)
        • subordination (Subordination)
        • subordination_caches (Subordination Cache)
        • workday (Working Days)
      • iam
        • user (User)
      • design
        • class (Class)
      • uc
        • sipuser (Internal subscriber account)
        • redirectrule (Forwarding rule)
        • sipgroup (Simultaneous call group)
        • sipkit (Functional group)
        • route (Routing vector)
        • vectorrule (Routing rule)
        • representative (Presentation rule)
        • provider (Telephony provider account)
        • provider_callerid (Normalization Rule)
        • featurecode (Subscriber function code)
        • featurerule (Rule of Fichacodes)
        • recordrule (Recording Rule)
        • asrrule (Shorthand Rule)
        • hunt (Hunt Group)
        • imchannel (Messenger Channel)
        • ivrscript (IVR-script)
        • selector (conference call)
          • participant (Participant)
          • voting (Voting)
          • topology (Topology)
      • service
        • integration_point (Integration channel)
        • svcscript (Service scenario)
        • svctask (Service task)
      • journal
        • changes (Change history)
    • API
      • /rest/v1
        • public
          • resources
            • favicon
            • logo
            • defaults.json
          • domain_resources
            • favicon
            • logo
          • version
        • fs
          • targets
            • alertcall
            • ap_configurations
            • ap_constants
            • ap_templates
            • conf
            • custom
            • files
            • parking
            • product
            • selector
            • token
            • voicemail
            • waitonhold
            • waitonholdcustom
            • waitonqueue
            • websocktemp
            • www
        • reference
          • extobjs
        • master
          • activationcode
          • borderrules
          • configurations
          • currentconfiguration
          • license
          • product_layer_multi
          • logicalroles
            • esg
              • bannedaddrs
              • dashboards
            • sg
              • bannedaddrs
              • cert
              • dashboards
            • ws
              • bannedaddrs
              • bannedaddrs/site
              • cert
              • sessions
          • nodes
          • snmp
        • addressbook
          • combined_contacts
          • contacts
          • contactgroups
        • iam
          • dbusers
          • dbusers_by_expiration
          • roles
          • sessions
          • pwd_reset_requests
          • invites
          • users
            • avatar
        • journal
          • changes
        • uc
          • alertcalls
          • calls
          • calls_by_participation
          • conferences
          • conferences_by_participation
          • featurecodes
          • sipgroups
          • hunts
          • imchannels
          • ivrscripts
          • ivrscript_runtimes
          • provider_callerids
          • providers
          • recordrules
          • redirectrules
          • representatives
          • routes
          • selector
            • participants
            • topology
            • votings
          • sipusers
            • device
          • sipuser_states
          • vectorrules
        • service
          • integration_points
          • integration_tokens
          • svcscripts
          • svcscript_runtimes
          • svctasks
          • webhooks
        • metadata
          • configuration
          • entities
        • domain
          • domains
            • roles
            • users
          • groups
          • groups_caches
          • users_caches
          • subordinations
          • subordination_caches
          • mservices
            • attachment
          • nservices
          • product_layer
          • projects
          • roleapps
            • attachment
          • roles
          • roles_caches
          • settings
          • storagerules
          • storages
          • workdays
        • user
          • info
          • avatar
          • pwd
          • ext
          • sip
            • accounts
              • redirect_rules
              • voicemail_messages
              • archive_voicemail_messages
              • callback_requests
            • calls - Ongoing calls involving the user
            • conferences - Current conferences with user participation
        • design
          • classes
        • model (dynamic data model)
          • Overview API
          • Predefined collections
      • /api
        • admin
          • Downloading call records
          • Building the distribution of the current version
          • System update management
        • monitor
          • System monitoring
          • Call tracing and log collection
          • Collecting logfiles
          • SIP gateway
          • Web server
        • health (without authorization)
          • Web server status and availability
        • test
          • Testing of CallerId conversion rules and CalledId
          • Testing of presentation rules
          • Routing Testing
      • External authorization and identification (OAuth 2.0 and OpenId Connect 1.0)
      • /exec
      • WebSocket-API
        • Token-API
          • rest
          • subscr
          • ivrapi
          • ccs
          • callrecord
        • User-API
          • rest
          • subscr
          • webconstr
        • token
          • Downloading call records
          • Processing a request in a service script
    • Scenarios
      • Types of scenarios
        • Service scenarios
        • Scenarios IVR
      • Scenario components
        • Common components of scenarios
          • Region
          • Start
          • Stop
          • Pause
          • Comparison
          • Menu
          • Assignment
          • Running a scenario
          • File operation
          • Voice mail
          • Notification
          • SQL-request
          • Event generation
          • Storage access S3
          • Process startup
          • Web request for direct URL
          • Dispatch e-mail
          • Receipt e-mail
          • Parser
          • Outgoing call
          • Scenario interaction
          • LDAP-request
          • Web request to the integration channel
          • Operation with websocket connection
          • Operation
          • Monitor
          • Mutex
          • Recognizing long audio files (Yandex Cloud SpeechKit)
          • Recognizing audio files (Sber SaluteSpeech)
          • Go to the mark
          • Label
          • Function call
          • Return from function
          • Code JS
        • Scenario components IVR
          • Ending a call
          • SIP-Response
          • Transfer to a number
          • Playback
          • Reproduction of numerals
          • Reception DTMF
          • Sound Recording
          • Sending a fax
          • Receiving a fax
          • Shoulder-swap transfer
          • Transfer with controlled call
          • Parking lot
          • Operation
          • Speech synthesis (MRCPv2)
          • Speech Recognition (MRCPv2)
          • Speech synthesis (Yandex Cloud SpeechKit)
          • Speech recognition (Yandex Cloud SpeechKit)
          • External management through API
          • Response Detector
          • Call Center
          • Speech recognition (Azure Speech)
      • Scenario handler
        • Variables
        • Arguments
        • Expressions
        • Functions
    • Events
      • callevents
        • call_asr
        • call_rec_links
        • dlg_binding
        • dlg_call
        • dlg_dead
        • dlg_end
        • dlg_init
        • dlg_pcs
        • dlg_pickup
        • dlg_start
        • dlg_stop
        • dtmf
        • fork_answer
        • fork_cancel
        • fork_preanswer
        • fork_redirect
        • fork_start
        • fork_stop
        • hold
        • invite
        • media_migrate_done
        • rec_info
        • records_moved
        • refer
        • refer_aborted
        • referring_invite
        • replaces_invite
        • replaces_refer
        • route
        • route_feature
        • route_fin
        • route_redirect
        • route_referred
        • route_replacing
        • unhold
        • user_redirect
      • ccsevents
      • confevents
        • call_attach
        • call_detach
        • conf_dead
        • conf_init
        • conf_rec_links
        • conf_start
        • conf_stop
        • fork_answer
        • fork_preanswer
        • fork_start
        • fork_stop
      • ivrevents
        • init
        • sm_start
        • sm_stop
        • sm_dead
        • script_start
        • call_replace
        • api_start
        • api_stop
      • modelevents
        • data_changed
      • providerevents
        • provider_state_changed
      • scriptevents
        • script_start
        • script_stop
      • selectorevents
        • sel_abon_state_changed
        • sel_create
        • sel_delete
        • sel_state_changed
        • sel_update
        • sel_voting_state_changed
      • registrarevents
        • user_registered
        • user_unregistered
        • sipuser_registered
        • sipuser_unregistered
        • clear
      • statesevents
        • user_state_changed
        • sipuser_state_changed
        • sipuser_transtate_set
    • File system
      • Application Catalog
      • Node working directory
      • Local paths
    • Logfiles
    • License
    • Assets
      • System Assets
        • DB
          • Requests for creating the initial database structure
          • Updates to the database structure
        • Scenarios
          • Icons of the script editor components
          • Content of the new scenario
          • Default scenarios for basic services
          • Scenario structure metadata
        • Configuration
          • Configuration structure metadata
          • Default TLS certificate for SIP
          • Default TLS certificate for the web server
          • Sound files
          • Service scripts for update hooks
          • appendix RTX MediaGate
          • appendix RTX Mixer
          • appendix CPD
          • appendix SpeechAnalytics
          • System scripts
      • Product Assets
        • Publicly available resources
        • Basic license
        • Access settings IAM
        • Solicitation list
        • Events stored in the streaming database of the master domain
        • Static resources and web server applications
        • Web application routing
        • Preconfigured entities (fixtures)
        • Authorizations
      • Domain Category Assets (solution)
        • Composition of required logical roles
        • Access settings IAM
        • Types of integration channels
        • Hidden scripts descriptor
        • Hidden scenarios
        • Scenario Limitations
        • Events of soluton domains stored in the streaming database
        • Composition of system web applications
        • System web application resources
        • Preconfigured entities (fixtures)
        • Web application admin metadata for API /api/crud/v1
        • Web monitoring application metadata
    • Instructions
      • Installation using the installer
        • Overview
        • Initial server configuration
        • Installing packages on a server without internet access
        • Installing the master server
        • Creating and activating the configuration
        • Installing the slave server
        • Initial configuration of the master domain
        • Creating a working domain
        • Installing the product layer of the platform
        • Setting up telephony for the first call
      • System update
        • Hot patch
        • A warm update
        • Cold Upgrade
      • System status monitoring
        • System Status Polling
        • Telegram-bot
        • SNMP-gangways
      • Transferring a single-server system to another server
    • Articles
    • Change history
      • v/1.5.0 (2023-03-05)
      • v/1.6.0 (2023-05-15)
      • v/1.7.0 (2023-06-01)
      • v/1.8.0 (2024-07-20)
      • v/1.9.0 (alpha)
Incoplax-platform 1.8.26
  • Incoplax-platform
    • 1.8.26
  • Incoplax-platform
  • Introductions

Introductions

Table of contents
  • Introduction
  • process
  • Application procedure
  • Testing

Introduction

process

Application procedure

Testing

  • Personalization
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